Casey Templeton Photography

The most valuable service I can offer my clients is my personal vision.  I have a certain way of seeing the world so I focus on that, not on giving the client what I think the hot style is in the industry. I would always be a step behind if I was only chasing the transient industry fads.  Find your vision, trust your eye.

When I am approached by a possible client, I like to show images I feel would fit within their brand to see if our ideas for the brand are somewhat consistent.  If we work together, rather than providing them with only the one or two images they asked for, I like to provide a photo library of images where each image can work with the others to show an overall consistency, a fluid vision.  Beyond filling their immediate image needs, this hopefully gets their minds racing with greater ideas of how they can incorporate the images in various other campaigns.

Long term working relationships are formed when your vision is adopted by the client and it becomes their vision too.

One of my clients that I have this relationship with is here in Virginia, Bon Secours Health System and their agency, Free Agents Marketing.  We began working together in 2009 and although the work is nothing too exotic or uber-exciting, they believe in my vision for their photography and have given me the freedom to place it directly into their branding.  Brand-Vision Utopia!  Long term working relationships are formed when your vision is adopted by the client and it becomes their vision too.  This makes it harder to use multiple photographers because consistency is lost, and keeps you in business.

“The first time we met Casey, he talked about creating a library of images for us, which was something we, too, were hoping to achieve.  You can see how this image library he’s created helps us maintain consistency across the Bon Secours brand,” Suzanne Doran, Art Director at Free Agents Marketing. You can see some of the images from the Bon Secours photo library below.

Bringing your personal vision to a clients brand.

I met Maggie Ingram on a cold December night for a portrait shoot. We shook hands and went through the normal motions of getting to know each other. I asked her to bring her daughters with her, not only because she regularly sings with them, but because I wanted her to be surrounded by loved ones in hopes that she would be more comfortable. I started setting up a single light and sat Maggie in a chair with a hymnal. I asked if she had a favorite song she could sing for me while I tested the lighting.  She looked at her daughters and started into a beautiful hymn. Slowly Maggie began to clutch her hymnal and her eyes closed, her voice rose and soon, she was lost. To her, nobody else was in the room, nobody could hear her except for her God.  It was a moment in my life I will never forget. At no point have I ever felt more surrounded by the Lord. I could feel him all around me. I couldn’t help but shed a tear and by the time she opened her eyes and sang the last note, I had it.

Moments like this help me to forget about all earthly worries that weigh me down as a professional, a man, a husband, a father. Its a beautiful reminder of what life is all about: Living for God.

I used to keep my favorite verse on the front page of my website,  Colossians 3:23 “Whatever you do, work at it with all your heart, as working for the Lord, not for men.” Faith seems to be something we don’t talk about in a professional setting.  Often, it is laughed upon and I say nothing to defend it. I am disappointed in myself for not keeping it there when I went through my rebranding, but my hopes are that I do a better job of keeping my faith on the forefront of my business in the new year.

Colossians 3:23 “Whatever you do, work at it with all your heart, as working for the Lord, not for men.”

I often find that I get depressed when looking at other photographers amazing work or see what exciting projects they are working on.  In the past this has eaten away at me and made me think less and less of myself. For the past year, I have prayed nightly that I can put my personal, business ambitions aside, and place it entirely in the hands of the Lord.  I want to work for Him.  By recalibrating my standards of success, from appeasing the industry to finding value in my family, friends, and the love of photography, I have found a richness I never anticipated.

I may not be as wise or gracious as Maggie, but I long to see my photography as my hymn and may it be glorifying to my Lord.

I am always on the lookout for new clients, however, I put just as much effort into keeping my existing clients happy. In the commercial/advertising industry, a photographer out of site is most certainly a photographer out of mind.  So here are a few things I do to foster my existing client relationships and keep my name at the top of the list for upcoming projects.

• Under promise, over deliver.
• Be quick to deliver the work and make the process of your clients obtaining your files quick and easy (see “Utilizing your FTP“).
• Handwritten thank you notes for all jobs, small or large.
• Be responsive and accessible – answer emails and phone calls quickly.
• If you haven’t heard from a client in a while, send a note, email or quick call.  Don’t say “What gives!? Why aren’t we working together?” Just check in.
• Before submitting an estimate, be considerate of their budget if they have one. You don’t want to lose a client because you assumed the job was much bigger than it is and you submit an estimate that is twice the size of their budget.  This could send a client walking.  It never hurts to ask what their budget is.
• Never drag your feet on providing an estimate and with a returning client, try to be more flexible with your prices than a first time client.
• Be consistent with your estimates and do your best to consistently complete a project under budget.
• Keep good record of receipts to provide an all encompassing invoice.
• Always remember you are representing your client when on a job.  Show up more dressed up than you think you need to be.  Stay calm, cool and collected.
• Don’t friend a client on Facebook, let them friend you.
• Find your client’s personal comfort level of talking about business and personal issues and don’t cross it.

Your goal is to have your clients come to you and single bid the jobs.  But know the moment you get a new client is the moment you start losing them (Mad Men, I think).

p.s. It may be a bad idea to submit your clients emails to http://clientsfromhell.net/

Every photographer has a website these days, but very few are utilizing their website to its full ability.  A website consist of multiple files that are “hosted” online in a directory. To access your directory, contact your website hosting company and ask for your FTP information.

What FTP information looks like:

• FTP Server: ftp.yoursite.com
• FTP Username: exampleusername
• Password: samplepassword

Once you have this information, you can use FTP programs such as Fetch, FileZilla, Ubermind for Aperture, even some browsers have built in FTP such as Firefox FTP, to organize, store, deliver files, create web galleries, etc.

Basic way folders/directories work on your FTP:

Inside your directory, you have multiple folders and they are split up by the “/” and you can have various folders and images on your FTP site that you can access from anywhere you can jump online.  This can also be a great spot to store files you need while on the road and you can access them from any computer.  Notice below how the URL shows the path to the files.

Click on this link to see what the main directory of “ftpexample” looks like online: http://www.caseytempleton.com/ftpexample/ Here you can see that the other files on your website are safe because when you click on “Parent Directory” it takes the viewer to your main website.

Send large files to clients:

Sending large files is made extremely easy when using your FTP rather than emailing or using other file sharing programs. I believe this is also much more professional and keeps your client inside your brand. All you have to do is send them a single link and when they click on it, a window pops up and ask where you want to save the file. Try it below.

• Select a file, folder, or multiple files
• Right click and select “compress”
• Drop it on your FTP
• Send complete link to client ( ex. www.casytempleton.com/ftpexample/bigfile.tif.zip )

Post Web Galleries

You can set up folders for your clients and create web galleries showing your work or takes from a shoot. Programs such as Aperture, Lightroom, and Photo Mechanic are great programs to create web galleries. When you export a gallery using these programs, it produces a folder and inside has an index file, folders to hold your images and other files the site requires.  You can rename only the main folder and simply drag this into your main FTP folder. See below how this example gallery created in Aperture will look in your directory: http://www.caseytempleton.com/ftpexample/clientA/